We want you to be happy with what you buy from Tedmark Digital Agency. This policy explains when refunds are available for our digital products and services, and how to ask for one. It forms part of our Terms of Service.
Digital products
Our templates, tools and other digital products are delivered instantly, so by completing your purchase you agree that delivery begins right away. Because a download can't be returned, digital products are generally non-refundable once they've been delivered.
We'll gladly give a full refund, or a replacement if you prefer, when:
- the file is broken, corrupted or won't open, and we can't fix it within 5 working days of you telling us;
- the product is materially different from what its product page described;
- you were charged twice, or charged in error, for the same product.
Please tell us within 14 days of purchase.
Client projects and services
Project payments follow the Proposal you approved. Unless it says otherwise:
- Deposits secure your place in our schedule and cover early planning and design. They're non-refundable once work has started.
- If a project is cancelled, you pay for the work completed up to that date. Any amount you've paid beyond that is refunded.
- Completed and accepted work isn't refundable, but it is covered by our 30-day defect warranty described in our Terms of Service.
- Monthly services such as hosting, maintenance and support can be cancelled at any time and stop at the end of the current billing period. We don't refund partial periods.
- Third-party costs we've paid on your behalf, such as domains, hosting plans, software licences and paid advertising, can't be refunded by us once purchased.
How to request a refund
Contact us through our Contact page, or on +233 59 900 4405 (call or WhatsApp), with:
- your name and the email address you used;
- your Paystack payment reference or invoice number;
- what went wrong, with a screenshot if it helps.
We'll reply within 3 working days. Approved refunds go back to your original payment method through Paystack, usually within 5 to 10 working days, depending on your bank or mobile money provider.
Your legal rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.
