How do you currently track your sales and orders?

Manual spreadsheets or paper 0 pts

Basic software (Excel/Google Sheets) 3 pts

Dedicated sales software 7 pts

Fully integrated CRM system 10 pts

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How is your team's internal communication managed?

Informal WhatsApp groups 0 pts

Email + some tools 3 pts

Structured tools (Slack, Teams) 7 pts

Integrated comms + project management 10 pts

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How do you manage your finances and invoicing?

Manual records / no system 0 pts

Spreadsheets 3 pts

Basic accounting software 7 pts

Full accounting + ERP integration 10 pts

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How do customers find and contact your business?

Mostly word of mouth 0 pts

Basic website or social media 3 pts

Active digital presence 7 pts

Optimized omni-channel strategy 10 pts

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How do you handle customer service and follow-ups?

Manually and reactively 0 pts

Basic contact tracking 3 pts

CRM with reminders 7 pts

Automated follow-ups + help desk 10 pts

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How much of your regular work is automated?

0%, everything is manual 0 pts

10–25% automated 3 pts

25–60% automated 7 pts

60%+ automated 10 pts

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How do you manage your inventory or project pipeline?

No formal system 0 pts

Basic spreadsheet tracking 3 pts

Dedicated software 7 pts

Real-time automated system 10 pts

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How do you make business decisions?

Gut feeling 0 pts

Looking at past records 3 pts

Regular reports/dashboards 7 pts

Data-driven with live analytics 10 pts

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How does your business handle employee management?

Informally / no system 0 pts

Basic HR admin 3 pts

HR software in use 7 pts

Automated HR + payroll system 10 pts

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How would you describe your overall digital maturity?

Very early, mostly offline 0 pts

Some digital tools, not integrated 3 pts

Good digital presence, room to improve 7 pts

Highly digital and optimized 10 pts

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